Política de reembolso

ALL SALES ARE FINAL.  WE DO NOT ACCEPT RETURNS OR PROVIDE REFUNDS.

EXCHANGES

One exchange is permitted within 14 days of purchase date.  Items must be in perfect condition and returned with original packaging accompanied by original sales receipt or order number.  Exchanges are valid for any item of equal or higher value.  

 

NON-EXCHANGABLE ITEMS

We do not allow returns or exchanges on custom-made or personalized jewelry, grills, special orders, engraved pieces or items that have been altered including resizing.  

 

HOW TO EXCHANGE?

To initiate an exchange, email info@highlinecustomjewelry.com with your order information, request and reason for the exchange.  Once you're informed that the  exchange is approved, you'll be given an authorization number which needs to be included in the shipping package.  Ship your item(s) to:

RE: ONLINE EXCHANGE
HIGHLINE CUSTOM JEWELRY
1613 N. MAIN STREET
WALNUT CREEK, CA. 94596

Buyer is responsible for all shipping cost.  We recommend using FEDEX, UPS, or DHL only and insuring your package.  Highline Custom Jewelry will not be responsible or liable for any lost or damage that occurs during the shipping.