Terms & Conditions

Welcome to Highline Custom Jewelry. By accessing or using our website, purchasing products, booking services, or otherwise interacting with our business, you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree with any part of these Terms, please discontinue use of our website and services.

These Terms apply to all visitors, customers, account holders, and users of our website. Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services securely.

Your use of this website is also subject to our Privacy Policy, Shipping Policy, and Return Policy, which form part of these Terms.

Prices displayed on our website are not valid in-store.

You agree to use this website only for lawful purposes and in accordance with these Terms.

By using our website, you agree that you will:

Provide accurate, current, and complete information when creating an account or placing an order.

Use this website only for personal, lawful shopping or service-related purposes.

Comply with all applicable federal, state, and local laws.

Refrain from attempting to gain unauthorized access to our systems or customer information.

Not interfere with the operation, security, or functionality of our website.

Not upload viruses, malicious software, or harmful code.

Not use automated systems to scrape, copy, harvest, or collect data from our website.

You must be at least 18 years of age, or the age of majority in your jurisdiction, to place an order. We reserve the right to suspend or terminate access to our website if these Terms are violated.

If you create an account with Highline Custom Jewelry, you are responsible for maintaining the confidentiality of your login credentials and all activities that occur under your account.

You agree to provide accurate billing, shipping, payment, and contact information and to promptly update your information if it changes.

We reserve the right to suspend or terminate accounts that contain inaccurate information, violate these Terms, or are suspected of fraudulent activity.

We strive to ensure that all product descriptions, pricing, images, specifications, and availability are accurate. However, occasional typographical errors or inaccuracies may occur.

Due to the handcrafted nature of fine jewelry and the natural characteristics of diamonds and gemstones:

Product images are for illustration purposes and may not exactly represent the finished item.

Carat weights, dimensions, metal colors, and gemstone appearance may vary slightly.

Availability is subject to change without notice.

Prices may change at any time due to fluctuations in precious metal, diamond, gemstone, labor, or supplier costs.

We reserve the right to correct pricing errors or discontinue products without prior notice.

An order confirmation email confirms receipt of your order but does not constitute acceptance of the order.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

Product availability

Pricing errors

Payment authorization issues

Suspected fraud

Violation of these Terms

Custom jewelry orders require customer approval before production begins.

Once a custom design has been approved, production has started, or materials have been specially ordered, the order becomes final and cannot be cancelled, refunded, or exchanged unless otherwise agreed in writing.

Changes requested after production begins may result in additional charges and revised production timelines.

Deposits made toward custom work are generally non-refundable.

Shipping estimates are provided as a courtesy and are not guaranteed.

Orders may require additional processing time depending on customization, inventory availability, quality control, or verification procedures.

Orders are shipped fully insured whenever applicable, and signature confirmation may be required for high-value shipments.

Ownership and risk of loss transfer to the customer once the package has been accepted by the shipping carrier.

Highline Custom Jewelry is not responsible for shipping delays caused by carriers, customs, weather, natural disasters, or events beyond our reasonable control.

Returns and exchanges are governed by our Return Policy.

Unless otherwise stated, the following items are considered final sale:

Custom-made jewelry

Personalized or engraved items

Special-order merchandise

Modified or resized items

Clearance or final-sale products

Returned merchandise must be unworn, undamaged, and returned in its original packaging with proof of purchase.

Unauthorized returns may be refused.

All content appearing on this website, including but not limited to:

Logos

Product photography

Jewelry designs

CAD renderings

Product descriptions

Graphics

Videos

Marketing materials

Website design

Text

Trademarks

is the exclusive property of Highline Custom Jewelry or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

Your use of this website is also governed by our Privacy Policy.

Our website may use third-party providers, including Shopify, payment processors, shipping providers, financing companies, and analytics services.

We are not responsible for the content, security, or practices of third-party websites linked from our website.

This website and all products and services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.

While we strive for accuracy, we do not guarantee:

Continuous website availability.

Error-free operation.

Complete accuracy of product descriptions or pricing.

Exact color reproduction across different devices.

Continuous product availability.

To the fullest extent permitted by law, Highline Custom Jewelry shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from the use of our website, products, or services.

Our total liability for any claim shall not exceed the amount paid for the applicable product or service.

Repair estimates are based upon our initial inspection and may change if additional issues are discovered during the repair process.

Custom modifications or third-party alterations may void manufacturer warranties.

Jewelry appraisals represent our professional opinion of value at the time issued and do not guarantee future market value.

Warranty coverage, if offered, does not include normal wear, accidental damage, misuse, neglect, unauthorized repairs, or loss.

You agree to defend, indemnify, and hold harmless Highline Custom Jewelry, its owners, employees, affiliates, contractors, agents, and partners from any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys' fees, arising from your misuse of our website, violation of these Terms, or infringement of any rights of another party.

These Terms shall be governed by and interpreted in accordance with the laws of the State of California, without regard to conflict of law principles.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

We reserve the right to modify these Terms & Conditions at any time.

Updated versions become effective immediately upon publication on this website.

Your continued use of our website following any revisions constitutes acceptance of the updated Terms.

We encourage you to review these Terms periodically.

These Terms & Conditions, together with our Privacy Policy, Return Policy, Shipping Policy, and any additional policies published on our website, constitute the entire agreement between you and Highline Custom Jewelry regarding your use of our website, products, and services.

If you have questions regarding these Terms & Conditions, please contact us:

Highline Custom Jewelry

1613 N Main Street

Walnut Creek, CA 94596

Email: info@highlinecustomjewelry.com